Challenger launches a new Know Your Customer (KYC) identity verification process for withdrawals. The KYC process is a requirement that enables Challenger to confirm your identity and account information to comply with regulations, prevent fraud, and keep our community a fun and safe place.
Our user’s security is of the utmost importance to us and this is a major step towards ensuring that continued security. All users who request a withdrawal will be asked to verify their account. The requirements will include, using an encrypted connection to provide a government issued ID along with key personal details, such as date of birth and proof of address. Once completed, your account will be able to withdraw and it will have additional protections against various forms of fraud.
Our goal is to always keep our processes as seamless as possible so that you can get back to gaming. Requests are processed with our fraud detection and industry leading security partners within 48 hours.
Please visit our support portal (https://www/www.playchallenger.com/support) for additional information and do not hesitate to reach out by submitting a request.